Terms & Conditions

Last updated: August 20, 2026

1. Who we are & agreeing to these terms

These Terms & Conditions ("Terms") govern your use of the Salty Air Home Cleaning website at saltyairhomecleaning.com (the "Site") and any cleaning services you book through us. "Salty Air," "we," "us," and "our" refer to Salty Air Home Cleaning LLC, a Florida limited liability company based in Ponte Vedra, Florida. By using the Site, requesting a quote, or booking a service, you agree to these Terms.

2. Our services

We arrange residential cleaning services — including recurring home cleaning, deep cleans, move-in/move-out cleans, and short-term rental (Airbnb/VRBO) turnovers — in Ponte Vedra, Nocatee, St. Johns, and surrounding areas of St. Johns County. Cleanings are performed by vetted, independent professional cleaning teams that partner with Salty Air (see Section 10).

3. Quotes & pricing

• Prices shown on the Site, including instant quotes from our pricing tool, are estimates based on the information you provide (home size, bedrooms, bathrooms, condition, and service type).
• We confirm your final price before your first cleaning. If a home's size or condition differs materially from what was described, we may adjust the price — we'll always tell you before work begins, and you may cancel at no charge if you don't accept the adjustment.
• First-visit pricing, discounts, and promotions may have their own conditions stated at the time of the offer.

4. Booking, rescheduling & cancellation

• You may reschedule or cancel any visit free of charge with at least 24 hours' notice by phone, text, or email.
• Cancellations with less than 24 hours' notice, or a lockout (our team arrives and cannot access the home), may incur a fee of up to 50% of the scheduled visit price.
• Arrival windows are estimates. Traffic, weather, and prior jobs can shift timing; we'll keep you posted if a team is running late.
• We may decline or discontinue service at our discretion, including for unsafe conditions or abusive treatment of cleaning teams.

5. Access to your home

You're responsible for providing access at the scheduled time — whether you're home, leave a key or code, or use a lockbox. Any access instructions you give us are shared only with the team assigned to your job. Please secure valuables, firearms, and irreplaceable items before each visit.

6. Satisfaction guarantee

If something was missed, tell us within 24 hours of your cleaning and we'll send a team back to make it right at no charge. The guarantee covers re-cleaning the areas in question; it is not a right to a refund for services performed, though we may offer refunds or credits at our discretion.

7. Payment

• Payment is due at or after each completed visit, charged to the card on file or invoiced through our client portal.
• Recurring customers authorize us to charge the card on file after each scheduled visit.
• Late or failed payments may result in paused service. Returned payments may incur bank fees.
• Tips are never required. If you choose to tip, 100% goes to your cleaning team.

8. Damage & claims

• Our partner teams carry general liability insurance and treat your home with care. If something is damaged during a cleaning, notify us within 48 hours with a description and photos.
• We (or the responsible team's insurer) will repair, replace, or fairly compensate verified damage caused by a cleaning team's negligence.
• We are not responsible for damage resulting from pre-existing conditions (loose fixtures, improperly hung items, worn finishes), inherently fragile items not disclosed in advance, or normal wear.

9. Safety & service limits

For everyone's safety, cleaning teams do not: clean biohazards (mold remediation, animal or human waste beyond routine bathroom cleaning, pest infestations), move furniture or items heavier than about 25 lbs, climb higher than a two-step stool, clean exterior windows above ground level, or handle firearms. Please secure pets that may be anxious or protective during visits. Homes must have working utilities (water and electricity) at the time of service.

10. Independent cleaning teams

Cleanings are performed by independent businesses, not employees of Salty Air. We vet, background-check, and quality-rate every team, coordinate your schedule, and stand behind the work with our satisfaction guarantee — but each team controls its own methods, supplies, and staffing.

11. Hiring teams directly

Our teams invest in Salty Air's vetting and quality standards, and we invest in bringing them work. You agree not to directly hire, or solicit private arrangements with, a cleaning team introduced to you through Salty Air for services in scope of these Terms, for the duration of your relationship with us and 12 months after, unless we agree otherwise in writing.

12. Limitation of liability

To the fullest extent permitted by Florida law, Salty Air's total liability arising out of any service or use of the Site is limited to the greater of (a) the amount you paid for the cleaning visit giving rise to the claim, or (b) amounts actually recovered under applicable insurance. We are not liable for indirect, incidental, or consequential damages. Nothing in these Terms limits liability that cannot be limited by law.

13. Using this website

The Site's content, design, text, and graphics belong to Salty Air Home Cleaning LLC and may not be copied or reused commercially without permission. You agree not to misuse the Site — including scraping, attempting to breach security, or submitting false booking or application information.

14. Changes to these terms

We may update these Terms from time to time. The current version will always be posted on this page with its "Last updated" date. Continued use of our services after changes take effect means you accept the updated Terms.

15. Governing law

These Terms are governed by the laws of the State of Florida. Any dispute will be resolved in the state or federal courts located in St. Johns County, Florida, unless applicable law requires otherwise.

16. Contact us

Questions about these Terms? Email [email protected] or call (904) 913-4335.